Preguntas Frecuentes

BONOS

We do not offer deposit bonus promotions. Instead, players are eligible for 100% cashback on losses from their first deposit, as well as regular cashback on subsequent losses. The regular cashback percentage is determined by the player’s VIP tier.

In addition, we offer no deposit bonus promotions, subject to the applicable terms and conditions.

Cashback is subject to a 10x wagering requirement on the cashback amount prior to withdrawal.
Unless stated otherwise, no deposit bonuses are subject to a 60x wagering requirement on the bonus amount prior to withdrawal.

The max cash out for cashback is determined by the player’s VIP tier. Please visit Cashback menu for detailed information.

The max cash out for no deposit bonuses are determined by the player’s VIP tier. Please visit VIP Benefits menu for detailed information.

Free bonuses (no deposit needed) have a maximum win of £50 or currency equivalent. Any winnings above £50 will be removed when you withdraw. This applies to all players who have not yet made a deposit.

For deposit bonuses, the maximum win is capped at 20x the deposited amount.

The maximum bet while a bonus is active is €10 per round or the equivalent amount in the applicable currency.
The maximum bet per round on live casino games is €25 when playing with bonus funds.

El cashback está sujeto a un requisito de apuesta de 10x sobre el monto del cashback antes del retiro.

Sí, pero solo antes de que se realice la primera apuesta con el bono. Una vez que se realiza una apuesta, el bono no se puede cancelar.

DEPÓSITOS Y RETIROS

We offer crypto deposit and withdrawal methods.

The minimum deposit is €10 or the equivalent amount in the applicable currency.

The maximum deposit is €50000 or the equivalent amount in the applicable currency.

El importe mínimo de retiro es de 100 € por transacción.

The maximum withdrawal amount depends on the chosen withdrawal method.
The withdrawal limits for each VIP level are listed below:
VIP Bronce: £2,500 per week, £10,000 per month
VIP Plata: £4,000 per week, £16,000 per month
VIP Oro: £5,000 per week, £20,000 per month
VIP Diamante: £7,000 per week, £25,000 per month

The processing time is 24 hours.

Once processed, funds are usually received within 24 hours.

KYC

Our casino services can be accessed without completing KYC verification. However, we reserve the right to request appropriate verification documents whenever necessary.

PRIVACIDAD Y SEGURIDAD

Le garantizamos que sus datos se manejarán con cuidado y respeto en todo momento y no compartiremos su información personal con terceros sin su permiso.

Puedes encontrar más información en el menú de Política de Privacidad.

Estamos decididos a proteger las transacciones de nuestros clientes con los sistemas de seguridad cibernética más confiables. Utilizamos tecnología de encriptación SSL para proteger sus transacciones en línea.